Online returns and repairs
We want you to love your Ocean Remedy garments and have the size just right. Comfort is paramount!
Please first try your swimwear on with underwear, and keep tags and hygiene strip in place. Australian consumer law prevents the return/refund of used underwear and swimwear. If you have a problem with sizing, please keep all tags and hygiene strip in place and email: firstname.lastname@example.org.
The returns and exchange terms on this website apply only to products purchased here. For any other returns or exchanges, please contact the retailer you purchased from.
Please note sale items are exchange only, and not refundable.
Generally our policy is:
If you made the wrong choice or have the wrong size, Ocean Remedy will gladly facilitate an exchange or refund provided the products:
- Are in as new, saleable condition.
- Remain with tags and hygiene liner intact.
- Have not been worn/washed.
- Are returned with a valid receipt/invoice prior to 30 days after purchase.
Please ensure your return shipping is traceable as Ocean Remedy are not responsible for lost packages.
Return costs are your responsibility, although Ocean Remedy will issue a $10 credit for use within 6 months to help cover your return postage.
Original shipping costs are non-refundable, although if you opt for a replacement item you will not be charged delivery on the exchange item.
Ocean Remedy checks the quality of every garment before it leaves our studio. If you believe your garment is faulty, please contact us on email@example.com.
You can also email us if you need assistance with repairs, we'd love to help out.