Online returns and repairs
We want you to love your Ocean Remedy garments and get so much wear from them. Comfort is everything! We offer refunds/exchanges within 30 days of purchase.
Please first try your swimwear on with underwear, and keep tags and hygiene strip in place. Australian consumer law prevents the return/refund of used underwear and swimwear. If you have a problem with sizing, please keep all tags and hygiene strip in place and email: email@example.com.
The returns and exchange terms on this website apply only to products purchased here. For any other returns or exchanges, please contact the retailer you purchased from.
Please note sale items are exchange only, and not refundable.
Our return policy is:
If you made the wrong choice or have the wrong size, Ocean Remedy will gladly facilitate an exchange or refund provided the products:
- Are in as new, saleable condition.
- Remain with tags and hygiene liner intact.
- Have not been worn/washed.
- Are returned within 30 days of purchase.
Email: firstname.lastname@example.org and I'll email you out an Australia Post label for the return items.
Original shipping costs are non-refundable, although if you opt for a replacement item you will not be charged delivery on the exchange item.
Ocean Remedy checks the quality of every garment before it leaves our studio. If you believe your garment is faulty, please contact us on email@example.com.
You can also email us if you need assistance with repairs, we'd love to help out.